Peter Alexander Sleepwear - Contact Us via Email, Phone or Mail

Contact Us

Our team are working hard to despatch orders on time, but deliveries are being delayed due to COVID-19.

We appreciate your patience and understanding at this time and please be assured we are doing our best to get you your order, but it will take longer than usual.

Send us an email

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Online Enquiries

For online order enquiries including delivery, returns, exchanges and technical issues, please contact our Customer Service Team.

Email: customerservice@peteralexander.co.nz

Returns & Exchanges Address

Peter Alexander Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

Contact Us By Mail

Peter Alexander Sleepwear
Locked Bag 805
Richmond, VIC, Australia, 3121

For Privacy Related Queries

Please contact our Just Group Privacy Officer:
P.O. Box 2196
Richmond South, VIC, Australia, 3121
Phone: 1800 333 232
Email: privacyofficer@jjh.com.au

For General Enquiries

Please contact the Just Group Head Office:
457 St Kilda Rd
Melbourne, VIC, Australia, 3004

Employment Enquiries

Within Peter Alexander there is a mix of expertise and skills that make up this wonderful brand and we are always in search of enthusiastic people to jump on board.

If you are interested in being considered for future vacancies, we invite you to register your details online & submitting your application; you will be one step closer to finding out how you can be a part of Peter Alexander or one of the other 6 great brands within the Just Group!

Delivery Information

Delivery via PBT on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via PBT on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via PBT & their rural delivery partners on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via PBT on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via PBT & their rural delivery partners on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Track Your Order

Once your order has been despatched, you will receive an email containing your tracking number.

Follow the link in the email, or visit the PBT website and enter in the tracking number to track your delivery.

Please note, it may take up to 24 hours for tracking information to appear on the PBT website once you receive your tracking number email.

If you have an account with us, you can also track your delivery by signing into your account and selecting My Orders.

Returns & Exchanges

We hope you love our sleepwear as much as we do, but if not, here's what to do.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items original receipt are returned within 60 days for purchases made after 16 March 2020. (usually 30 days)
  2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

Variation to refund & exchange policy for items purchased with Afterpay

An item purchased online using Afterpay as tender can be

  1. Refunded by posting it to our Online Store Returns/Exchange address or
  2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (excluding Myer stores) can be returned in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be returned in any Peter Alexander Myer store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

  1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
  2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Peter Alexander.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Peter Alexander. Exchanges are subject to stock availability.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be exchanged in any Peter Alexander Myer or Australian retail store.

Purchases made online

You can exchange an item purchased online:

  1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
  2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold our of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Peter Alexander.

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

Transferring Stock

Unfortunately Peter Alexander does not transfer stock between stores. Please contact our online customer service team to find out if your item is available to purchase online.

Online Customer Service

Between 9am - 5pm, Monday - Friday AEDT

Australia 1300 366 683

New Zealand 0800 90 92 94

International +61 3 9420 0449

Email: customerservice@peteralexander.com.au

Product Size/Fit Enquiry

Please refer to our Size Guide for further information.

To find a store nearest you, please refer to our store locator regarding locations, addresses and trading hours across Australia and New Zealand.

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Track Your Order

Once your order has been despatched, you will receive an email containing your tracking number.

Follow the link in the email, or visit the PBT website and enter in the tracking number to track your delivery.

Please note, it may take up to 24 hours for tracking information to appear on the PBT website once you receive your tracking number email.

If you have an account with us, you can also track your delivery by signing into your account and selecting My Orders.

Returns & Exchanges

We hope you love our sleepwear as much as we do, but if not, here's what to do.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

Variation to refund & exchange policy for items purchased with Afterpay

An item purchased online using Afterpay as tender can be

  1. Refunded by posting it to our Online Store Returns/Exchange address or
  2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander New Zealand retail store can be returned in a Peter Alexander New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

  1. In any Peter Alexander retail store in New Zealand; or
  2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Peter Alexander.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Peter Alexander. Exchanges are subject to stock availability.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander New Zealand retail store (including purchases in a New Zealand store for delivery to you) can be exchanged in a Peter Alexander New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can exchange an item purchased online:

  1. In any Peter Alexander retail store in New Zealand; or
  2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Peter Alexander.

Cancel/Changing an Order

Unfortunately we are unable to make any changes after you have placed an order using our Order in Store, Deliver To Your Door Service. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund. To find your closest store, please refer to our store locator.

For Order Enquiries

For enquiries relating to your purchase using our Order In Store, Deliver To Your Door Service, including returns, exchanges and order tracking please contact our Customer Service Team.

Monday to Friday 11:00am to 7:00pm NZST*
New Zealand0800 90 92 94
Australia1300 366 683
International+ 61 3 9420 0449
Email: customerservice@peteralexander.co.nz

Please note: Unfortunately at this time Peter Alexander customers in Australia are not able to purchase in a Myer store for delivery to home or nominated address, or return or exchange Peter Alexander online orders in Myer. Additionally, at this time Peter Alexander customers in New Zealand are not able to purchase in store for delivery to home or a nominated address.

Store To Your Door Delivery Times

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Order by 2pm (Australian Eastern Daylight Savings Time) on any business day and receive your order in 1-3 Business days (excluding weekends & public holidays)

Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth & Darwin).

Enter the delivery postcode below to check if it qualifies for Next Business Day delivery.

Yes! qualifies for Next Business Day delivery. Unfortunately does not qualify for Next Business Day delivery. Your order will be despatched on an Express service.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.