Peter Alexander Sleepwear - Contact Us via Email, Phone or Mail

Contact Us

If your query is urgent, please contact our Customer Service Team via phone.

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Online Enquiries

For online order enquiries including delivery, returns, exchanges and technical issues, please contact our Customer Service Team.

Monday to Friday 9:00am to 5:00pm AEST*
New Zealand0800 90 92 94
Australia1300 366 683
International+ 61 3 9420 0449

Email: custserv@peteralexander.com.au

Returns & Exchanges Address

Peter Alexander Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

Contact Us By Mail

Peter Alexander Sleepwear
Locked Bag 805
Richmond, VIC, Australia, 3121

For Privacy Related Queries

Please contact our Just Group Privacy Officer:
P.O. Box 2196
Richmond South, VIC, Australia, 3121
Phone: 1800 333 232
Email: privacyofficer@jjh.com.au

For General Enquiries

Please contact the Just Group Head Office:
457 St Kilda Rd
Melbourne, VIC, Australia, 3004
Phone: + 61 3 9420 0200

Employment Enquiries

Within Peter Alexander there is a mix of expertise and skills that make up this wonderful brand and we are always in search of enthusiastic people to jump on board.

If you are interested in being considered for future vacancies, we invite you to register your details online & submitting your application; you will be one step closer to finding out how you can be a part of Peter Alexander or one of the other 6 great brands within the Just Group!

Delivery Information

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Order by 2pm (Australian Eastern Daylight Savings Time) on any business day and receive your order in 1-3 Business days (excluding weekends & public holidays)

Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth & Darwin).

Enter the delivery postcode below to check if it qualifies for Next Business Day delivery.

Yes! qualifies for Next Business Day delivery. Unfortunately does not qualify for Next Business Day delivery. Your order will be despatched on an Express service.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

You are transacting with Peter Alexander in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

  • The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
  • Any such additional charges will depend on the value of your order, and will be on top of the price. You can use the NZ Customs Service online estimator at www.whatsmyduty.org.nz to estimate what, if any, duties you may need to pay.
  • To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

You are transacting with Peter Alexander in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

  • The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
  • Please refer to your local customs and import authorities about what these additional charges may be.
  • To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Europe

Austria
Italy
Belgium
Monaco
Croatia
Netherlands
Denmark
Norway
Finland
Poland
France
Spain
Germany
Sweden
Greece
Switzerland
Ireland
United Kingdom

North America

Canada
USA

Middle East

Israel
Saudi Arabia
United Arab Emirates

Africa

South Africa

Asia Pacific

Brunei
China
Hong Kong
Japan
Malaysia
Thailand
Vanuatu
Vietnam

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

You are transacting with Peter Alexander in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

  • The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
  • Please refer to your local customs and import authorities about what these additional charges may be.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Track Your Order

Once your order has been despatched, you will receive an email containing your tracking number.

Follow the link in the email, or visit the Australia Post website and enter in the tracking number to track your delivery.

Please note, it may take up to 24 hours for tracking information to appear on the Australia Post website once you receive your tracking number email.

You will also receive notifications via email or text message (if your mobile phone has been provided) from Australia Post with updates on your delivery.

If you have an account with us, you can also track your delivery by signing into your account and selecting My Orders.

Returns & Exchanges

We hope you love our sleepwear as much as we do, but if not, here's what to do.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

Variation to refund & exchange policy for items purchased with Afterpay

An item purchased online using Afterpay as tender can be

  1. Refunded by posting it to our Online Store Returns/Exchange address or
  2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (excluding Myer stores) can be returned in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be returned in any Peter Alexander Myer store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

  1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
  2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Peter Alexander.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Peter Alexander. Exchanges are subject to stock availability.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be exchanged in any Peter Alexander Myer or Australian retail store.

Purchases made online

You can exchange an item purchased online:

  1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
  2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold our of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Peter Alexander.

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

Transferring Stock

Unfortunately Peter Alexander does not transfer stock between stores. Please contact our online customer service team to find out if your item is available to purchase online.

Online Customer Service

Between 9am - 5pm, Monday - Friday AEDT

Australia 1300 366 683

New Zealand 0800 90 92 94

International +61 3 9420 0449

Email: custserv@peteralexander.com.au

Product Size/Fit Enquiry

Please refer to our Size Guide for further information.

To find a store nearest you, please refer to our store locator regarding locations, addresses and trading hours across Australia and New Zealand.

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Track Your Order

Once your order has been despatched, you will receive an email containing your tracking number.

Follow the link in the email, or visit the Australia Post website and enter in the tracking number to track your delivery.

Please note, it may take up to 24 hours for tracking information to appear on the Australia Post website once you receive your tracking number email.

You will also receive notifications via email or text message (if your mobile phone has been provided) from Australia Post with updates on your delivery.

If you have an account with us, you can also track your delivery by signing into your account and selecting My Orders.

Returns & Exchanges

We hope you love our sleepwear as much as we do, but if not, here's what to do.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

Variation to refund & exchange policy for items purchased with Afterpay

An item purchased online using Afterpay as tender can be

  1. Refunded by posting it to our Online Store Returns/Exchange address or
  2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (excluding Myer stores) can be returned in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be returned in any Peter Alexander Myer store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

  1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
  2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Peter Alexander.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Peter Alexander. Exchanges are subject to stock availability.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be exchanged in any Peter Alexander Myer or Australian retail store.

Purchases made online

You can exchange an item purchased online:

  1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
  2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold our of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Peter Alexander.

Cancel/Changing an Order

Unfortunately we are unable to make any changes after you have placed an order using our Order in Store, Deliver To Your Door Service. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund. To find your closest store, please refer to our store locator.

For Order Enquiries

For enquiries relating to your purchase using our Order In Store, Deliver To Your Door Service, including returns, exchanges and order tracking please contact our Customer Service Team.

Monday to Friday 9:00am to 5:00pm AEDT
Australia 1300 366 683
New Zealand 0800 90 92 94
International + 61 3 9420 0449
*Australian Eastern Standard Time.

Please note: Unfortunately at this time Peter Alexander customers in Australia are not able to purchase in a Myer store for delivery to home or nominated address, or return or exchange Peter Alexander online orders in Myer. Additionally, at this time Peter Alexander customers in New Zealand are not able to purchase in store for delivery to home or a nominated address.

Store To Your Door Delivery Times

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Order by 2pm (Australian Eastern Daylight Savings Time) on any business day and receive your order in 1-3 Business days (excluding weekends & public holidays)

Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth & Darwin).

Enter the delivery postcode below to check if it qualifies for Next Business Day delivery.

Yes! qualifies for Next Business Day delivery. Unfortunately does not qualify for Next Business Day delivery. Your order will be despatched on an Express service.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.