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PETERALEXANDER.COM.AU
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New Zealand
Looks like you're in NZ! Visit:
PETERALEXANDER.CO.NZ
to sleep with Peter closer to home
For delivery outside of New Zealand visit our Australian site. Click here

Postage and Delivery


Due to a major earthquake in the South Island of New Zealand, there has been disruption to the local delivery network across the country. Due to this unfortunate event, we are temporarily unable to offer our South Island Priority service, and expect delays on all other services across the country. We apologise for any inconvenience this will cause.


Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

We recommend either a work address (please include full business name, receivers name and other relevant details), please note we do not deliver to PO Box addresses.

We deliver by PBT. Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc.) beyond the control of Peter Alexander or PBT.

ADDITIONAL INFORMATION

Postage charges may vary depending on the weight of your order. For bulky orders, our customer service team will telephone you to re-quote the delivery charges.

Location Postage Delivery Time
Auckland Local $8.99 NZD 1-2 Business Days*
North Island $8.99 NZD 1-2 Business Days*
North Island Rural $8.99 NZD 1 - 5 Business Days
South Island Priority $14.99 NZD 1 Business Day*
South Island $8.99 NZD 1 - 3 Business Days
South Island Rural $8.99 NZD 1 - 6 Business Days

*For next business day delivery order by 2pm

We also deliver overseas, for deliveries outside New Zealand please visit our Australian website

STANDARD DELIVERY - $8.99 NZD

For next day delivery to Auckland and North Island cities you must place your order by 2pm (New Zealand Daylight Savings Time) on any business day. Orders placed on weekends and public holidays will be dispatched on the next business day.

Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.

We deliver via PBT with an authority to leave. We recommend either a work address for prompt delivery (please include full business name, receivers name and other relevant details). Orders can not be delivered to PO BOX delivery adresses.

If no one is available upon delivery at your nominated delivery address (work or private) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements.

Pending credit card authorisation, verification and availability of stock, please allow 1 to 4 business days for delivery within New Zealand.

SOUTH ISLAND NEXT BUSINESS DAY / PRIORITY - $14.99 NZD

You must place your order by 2pm (New Zealand Daylight Savings Time) on any business day. Orders placed on weekends and public holidays will be dispatched on the next business day.

The following postcodes qualify for South Islands Priority Delivery:

  • Nelson 7011
  • Wanaka 9305
  • Queenstown 9300
  • Invercargill 9812, 9871, 9872, 9876
  • Christchurch 7670, 7676, 7678, 8042, 8025, 8024, 8041, 8022, 8023, 8011, 8081, 8062, 8061, 8053
  • Dunedin 9010-9013, 9024, 9035, 9091

Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.

We deliver via PBT with an authority to leave. We recommend either a work address for prompt delivery (please include full business name, receivers name and other relevant details). Orders can not be delivered to PO BOX delivery adresses.

If no one is available upon delivery at your nominated delivery address (work or private) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements.

Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Peter Alexander Sleepwear Pty Ltd or PBT.

GIFT CARD DELIVERY

GIFT CARD STANDARD DELIVERY - $3.95 NZD

Gift Card Standard Delivery sent via NZ Post. To check time frames by post code please visit the NZ Post website

Postage Delivery Time
NZ Post $3.95 NZD 3-6 Business Days

GIFT CARD EXPRESS DELIVERY - $6.95 NZD

Gift Card Express Delivery sent via PBT Couriers

Location Postage Delivery Time
Auckland Local $6.95 NZD 1-2 Business Days*
North Island City $6.95 NZD 1-2 Business Days*
North Island Rural $6.95 NZD 1-5 Business Days
South Island City $6.95 NZD 1-3 Business Days
South Island Rural $6.95 NZD 1-6 Business Days

*For next business day delivery order by 2pm

STORE TO YOUR DOOR DELIVERY

Location Postage Delivery Time
Auckland Local FREE 1-2 Business Days*
North Island FREE 1-2 Business Days*
North Island Rural FREE 1-5 Business Days
South Island Priority $14.99 NZD 1 Business Day*
South Island FREE 1-3 Business Days
South Island Rural FREE 1-6 Business Days

*For next business day delivery order by 2pm

**Refer to postcodes here for South Island Next Business Day Express delivery to areas in the PBT network.

We deliver via PBT with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (work or private) the parcel will be left in a secure spot on the premises or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office.

Pending credit card authorisation, verification and availability of stock, delivery will take up to 1-4 business days for delivery within New Zealand.

HOW CAN I TRACK THE PROGRESS OF MY ORDER?

Log into your account and select My Orders for a list of previous orders. You can simply enter your order number or use the date range to search for specific orders. Click the order number you wish to track; this will display your order details including the status and tracking numbers. If your order has been shipped, click on the tracking/date link for further information on your order. You will be redirected to the PBT website for tracking.

Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your PBT delivery reference number.

Important Information

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

WE RESERVE THE RIGHT

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock
  • To take reasonable steps to verify that the order and credit details are bona fide

NEW ZEALAND PUBLIC HOLIDAYS

Please allow an extra business day for delivery during the following New Zealand public holidays:

2017

  • Sunday 1st January – New Year's Day
  • Monday 2nd January – Day After New Year’s Day
  • Tuesday 3rd January - New Year's Day (in Lieu)
  • Monday 6th February – Waitangi Day
  • Friday 14th April – Good Friday
  • Monday 17th April – Easter Monday
  • Tuesday 25th April – Anzac Day
  • Monday 5th June – Queens Birthday
  • Monday 23th October – Labour Day
  • Monday 25th December - Christmas Day
  • Tuesday 26th December – Boxing Day